// learn

The problems every reseller hits, explained.

Short, honest explainers on what goes wrong between checkout and your door, and what a good setup does about it. No fluff, no jargon.

In here
ParcelsPaymentsEmailsMoneySellingProfiles

8 explainers, each a few minutes. Looking for file layouts instead?

Bot profile formats
Parcels

Can you redirect a DPD parcel to a Parcel Shop?

Yes, once DPD has the parcel. What the option looks like, when it opens, why it closes fast on drop day, and how resellers get it booked without watching the app.

2 min readRead →
The redirect option only exists once DPD has scanned the parcel into their network. A retailer's dispatch email arrives well before that, sometimes a full day before, and during that window DPD's tracking page just says they're expecting it. Nothing you press will redirect a parcel DPD hasn't got yet.
Parcels

Redirecting Royal Mail parcels before they reach your door

How Royal Mail's redirect-to-Parcel-Shop option works for recipients, the timing, the postcode and attempt limits, and how to stop missing the window on drop day.

2 min readRead →
Payments

Why 3DS prompts get missed on drops, and what it costs you

3D Secure approvals time out in about five minutes. On a drop with several checkouts in flight, that's how orders silently fail. What causes it and how resellers keep every approval in one place.

2 min readRead →
Parcels

How resellers track 200 parcels a week without losing one

Once you're past a few orders a day, a spreadsheet stops working. What breaks, what a good tracking setup needs, and how to know which parcels are late, redirected or missing at a glance.

2 min readRead →
Emails

Out of emails before the drop? Why it happens and what to do

One-per-customer limits mean every extra order needs a real, working email that receives its confirmation. Why free webmail runs out fast, what a catch-all is, and how to have enough addresses ready before the queue opens.

2 min readRead →
Money

Chasing refunds and returns without losing track of the money

Cancellations, returns and lost parcels all owe you money, and each has a deadline. What slips through, how much it typically costs, and how to keep every refund visible until it lands.

2 min readRead →
Selling

Selling extras to other resellers without getting scammed

The safe way to move extra stock between resellers: who you're dealing with, how to price, how to hand over, and what a marketplace built for the community changes.

2 min readRead →
Profiles

Checkout profiles for UK bots, explained

What a checkout profile is, why every bot wants its own CSV or JSON layout, what has to be right for UK addresses and phones, and how to make and convert profiles without retyping card details.

2 min readRead →

We do the boring bits. You do the drops.

Everything in these explainers is handled for members, behind one login, from any device.